My husband and I bought new furniture from Bill Cox in January. One week after getting it home the couch cushions started to sink.
After mulitple phone calls (with them yanking us back and forth) complaining about the furniture nothing has been done 2 months later! They refuse to replace the couch or give us a refund. Instead they want to redo the entire couch!
The "manager" was beyond rude and they don't seem to care about getting repeat customers or keeping their current customers happy! I will never buy from them again and I make sure to tell everybody about my horrible experience!