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I bought a sectional sofa from Bill Cox Furniture and the main support beam was full of knot holes and it broke. I called to see if they had a solution to this poor quality (and I was assured it was good quality when I bought it for $1200.00) and the woman who answered the phone and found my information said, "The company that made your sofa went out of business.

We're not going to do anything." And then she promptly hung up on me.

This is the worst customer service ever!!! Do not buy anything from these people!

Reason of review: Damaged or defective.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

Bill Cox Furniture Cons: Quality and customer service.

Location: Knoxville, Tennessee

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File suit against them in small claims court. They are responsible for the furniture they sold you.

It's called "must be fit for merchantibility". It will take a little of your time but $1200 is worth a little tim

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