Best sofa very uncomfortable, after 3 trips from Bill Cox Furniture, still not satisfied!
Like a few others on here, we bought a power reclining sofa and rocker recliner loveseat...all Best furniture brand.The sofa, especially, has never been comfortable and the cushion is sinking and leaning to one side.
Feels like I am sitting on a board after a few minutes. I have been in constant contact with them and am very disappointed with their response. They did send someone to replace the whole seat bottom and just replaced the foam in the seat...nothing has changed. I have never had a sofa so uncomfortable!
And to think we paid over $2500 at the time of purchase makes me sick. I could have found a much more comfy sofa than this for less money I'm sure!
I think we are going to have to accept the fact that there is nothing else we can do but to live with it!
Reason of review: Poor quality and poor customer service.
Monetary Loss: $2500.
Preferred solution: Full refund.